Question 1

Can I choose where the Batch call to action appears on my store?

Accepted Answer

If you're having issues getting the Batch button to appear please don't hesitate to chat with us below or email us at support@sellwithbatch.com.

Batch automatically inserts itself right next to your checkout button. But every website has its quirks, which is why we're happy to allow the Batch Manual Insertion so you can drop the Batch button anywhere on your site.

Simply place a div with an id of batch-button-manual wherever you want the button to appear – this works anywhere, including product pages!

<div id="batch-button-manual"></div>

template.liquid example

manual-batch

Question 2

Batch Marketplace Requirements

Accepted Answer

Getting started with Batch is super easy! There are just 3 requirements to complete which you can do in under 5 minutes.

Batch has only 3 requirements, and chances are you've already completed some of them. You can find all of them listed in the /account page of the app.

batch-requirements-account

Online storefront

Batch only works if you are using Shopify for your storefront.

Shopify Payments

In order to securely and effectively manage payouts Batch does all the transactions through Shopify's payment API. To make sure you have Shopify Payment's enabled just do the following steps:

Scroll down to the Setup Shopify Payments section in Batch and click "Manage Payments"

manage payments

Click on "Activate Shopify Payments" on your payment management settings page.

activate payment

Select which payment providers you want to use.

Whitelist Your Products

Batch will only let your customers make offers on products that you allow. The more products you whitelist, the more offers you will get.

To whitelist your products in your "/account" page:

Scroll down to the section "Publishing" and select "Manage Products"

![white list

Question 3

Can I disable a product form being available on Batch?

Accepted Answer

Yup! You have complete control over what can and can't be sold via Batch.

To disable a product from being available on Batch just follow the following steps:

Go to your store Shopify admin
Go to Batch under "Sales Channel"
Under Batch select "account"

select-account

Scroll down to the section "Publishing"
Select "Manage Availability"

manage-availability

In the Bulk Editor add the field "Available on Batch - Offer Sales Channel"
Remove which items you no longer want to be sold via Batch
Press Save

bulk-editor

Question 4

Can shoppers buy and make offers at the same time?

Accepted Answer

Absolutely! Batch does not want to take away any guaranteed full price sales. When a customer goes through the Batch flow they can select to buy your item at full price or put in an offer. For the products they select to buy at full price the order will appear in your orders just like a regular order. The products they put an offer on will appear in your Batch merchant dashboard under the products page.

You can see below how it appears for users that have selected to buy some products right away and to put an offer on some other ones.

full-price-and-offers

Question 5

I can't access Batch on Safari. What's going on?

Accepted Answer

If you are using Safari, you may have issues accessing Batch on your Shopify admin.

We are aware of the issue and are currently working on a solution. Unfortunately, the latest update in Safari affects a large amount of Shopify apps and causes this error. We are hoping to have this solved sooner rather than later. Sorry for the inconvenience.

Meanwhile, to get the most out of Batch and start selling your inventory here are a few things you can try:

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Question 6

Make more products available to Batch to get more offers

Accepted Answer

The advantage Batch gives you is the option to sell any inventory you want when you want at the prices you want. But you need offers to do that.

Ask any eCommerce expert and they'll tell you— Pay What You Want outperforms markdowns every single time.

The reason behind that fact is a simple microeconomics concept called the "consumer's propensity to spend."

For every product price, there's a certain number of people who are willing to buy that product. That means that at your list price, there are less people willing to pay than at any price under that list price. Which makes sense; the lower the price, the more people are willing to buy the item… until the price hits zero, where anyone will grab a free item.

It goes to say that your earning potential is in direct relation to your list price, or rather, to whatever the price your customer is exposed to.

Think about it: many people hold out for a discount code or markdown because they're part of the batch of consumers who won't buy at list price. And yet, there are many, many people who are willing to buy just under the list price.

This is significant: Batch lets customers choose their price, which means it captures the buying intent at every single price point rather than only at your list price or at an arbitrary markdown price.

merchant demo

This gives you control over which prices you feel comfortable sellin

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