Question 1

Can I choose where the Batch call to action appears on my store?

Accepted Answer

If you're having issues getting the Batch button to appear please don't hesitate to chat with us below or email us at support@sellwithbatch.com.

Batch automatically inserts itself right next to your checkout button. But every website has its quirks, which is why we're happy to allow the Batch Manual Insertion so you can drop the Batch button anywhere on your site.

Simply place a button with an name of add and style=display:none wherever you want the button to appear – this works anywhere, including product pages!

<button name="add" style="display:none"></button>

template.liquid example

manual-batch

Question 2

Batch Marketplace Requirements

Accepted Answer

Getting started with Batch is super easy! There are just 3 requirements to complete which you can do in under 5 minutes.

Batch has only 3 requirements, and chances are you've already completed some of them. You can find all of them listed in the /account page of the app.

batch-requirements-account

Online storefront

Batch only works if you are using Shopify for your storefront.

Shopify Payments

In order to securely and effectively manage payouts Batch does all the transactions through Shopify's payment API. To make sure you have Shopify Payment's enabled just do the following steps:

Scroll down to the Setup Shopify Payments section in Batch and click "Manage Payments"

manage payments

Click on "Activate Shopify Payments" on your payment management settings page.

activate payment

Select which payment providers you want to use.

Whitelist Your Products

Batch will only let your customers make offers on products that you allow. The more products you whitelist, the more offers you will get.

To whitelist your products in your "/account" page:

Scroll down to the section "Publishing" and select "Manage Products"

![white list

Question 3

Can I disable a product form being available on Batch?

Accepted Answer

Yup! You have complete control over what can and can't be sold via Batch.

To disable a product from being available on Batch just follow the following steps:

Go to your store Shopify admin
Go to Batch under "Sales Channel"
Under Batch select "account"

select-account

Scroll down to the section "Publishing"
Select "Manage Availability"

manage-availability

In the Bulk Editor add the field "Available on Batch - Offer Sales Channel"
Remove which items you no longer want to be sold via Batch
Press Save

bulk-editor

Question 4

Can shoppers buy and make offers at the same time?

Accepted Answer

Absolutely! Batch does not want to take away any guaranteed full price sales. When a customer goes through the Batch flow they can select to buy your item at full price or put in an offer. For the products they select to buy at full price the order will appear in your orders just like a regular order. The products they put an offer on will appear in your Batch merchant dashboard under the products page.

You can see below how it appears for users that have selected to buy some products right away and to put an offer on some other ones.

full-price-and-offers

Question 5

Why isn't the Batch button showing up in my store's shopping cart?

Accepted Answer

If you're having issues getting the Batch button to appear please don't hesitate to chat with us below or email us at support@sellwithbatch.com.

Our "Make Offer" button not showing up? Here are a few things to check.

Make sure all requirements are met

We don't have a lot of requirements to meet, and the ones we do have take no more than 5 minutes to complete. Make sure that:

Your storefront is enabled
Shopify Payments are enabled
You whitelisted your products

For more information and instructions on how to do this please check our What are the batch requirements article.

We couldn't find the checkout button

Although we do our best to automatically insert the "Make an Offer" button, due to theme differences we sometimes miss the mark. However, inserting the button manually takes about 5 minutes, and no programming experience is needed.

Simple place a div with an id of **batch-button-manual **wherever you want the button to appear - this works anywhere, including product pages! <div id="batch-button-manual"></div> For more detailed instructions see our Can I choose where the Batch call to action appears on my store.

You did all this and the button is still not appearing?

If the button is still not appearing please send us an email at support@sellwithbatch.com, or chat with us on

Question 6

How long does an offer last before it expires?

Accepted Answer

Part of the magic Batch creates is that you can instantly turn offers into new, unfulfilled orders. But since time is of the essence – our research shows customers aren't willing to wait longer than a week for an answer to their offers – you may choose to expire offers a certain number of days after it is made.

You can access this option in the Settings > Preferences area.

| This option is set to 7 days by default.

Note: we plan on expanding this section by automating the process of messaging customers when their offers expire (so they can make new offers) and giving you the ability to manually expire an offer prematurely.

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