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Frequently Asked Question about Batch and how it works.
Can I choose where the Batch call to action appears on my store?
If you're having issues getting the Batch button to appear please don't hesitate to chat with us below or email us at firstname.lastname@example.org. Batch automatically inserts itself right next to your checkout button. But every website has its quirks, which is why we're happy to allow the Batch Manual Insertion so you can drop the Batch button anywhere on your site. Simply place a button with an name of add and style=display:none wherever you want the button to appear – this wo
Batch Marketplace Requirements
Getting started with Batch is super easy! There are just 3 requirements to complete which you can do in under 5 minutes. Batch has only 3 requirements, and chances are you've already completed some of them. You can find all of them listed in the /account page of the app. batch-requirements-account Online storefront Batch only works if you are using Shopify for your storefront.
Can I disable a product form being available on Batch?
Yup! You have complete control over what can and can't be sold via Batch. To disable a product from being available on Batch just follow the following steps: Go to your store Shopify admin Go to Batch under "Sales Channel" Under Batch select "account" select-account Scroll down to the section "Publishing" Select "Manage Availability" ![manage-availability](https://storage.crisp.chat/users/helpde
Why isn't the Batch button showing up in my store's shopping cart?
If you're having issues getting the Batch button to appear please don't hesitate to chat with us below or email us at email@example.com. Our "Make Offer" button not showing up? Here are a few things to check. Make sure all requirements are met We don't have a lot of requirements to meet, and the ones we do have take no more than 5 minutes to complete. Make sure that: Your storefront is enabled Shopify Payments are enabled You whitelisted your products For more
Can shoppers buy and make offers at the same time?
Absolutely! Batch does not want to take away any guaranteed full price sales. When a customer goes through the Batch flow they can select to buy your item at full price or put in an offer. For the products they select to buy at full price the order will appear in your orders just like a regular order. The products they put an offer on will appear in your Batch merchant dashboard under the products page. You can see below how it appears for users that have selected to buy some products right awa
How long does an offer last before it expires?
Part of the magic Batch creates is that you can instantly turn offers into new, unfulfilled orders. But since time is of the essence – our research shows customers aren't willing to wait longer than a week for an answer to their offers – you may choose to expire offers a certain number of days after it is made. You can access this option in the Settings > Preferences area. Note: we plan on expanding this section by automating the process of messagi
What stops someone from making very low offers?
Our goal at Batch is to help you as a Merchant to sell your products at the best price possible. Here is how we do it. By default Batch will only allow users to make an offer that is at most 50% below your original price. This prevents you, as a Merchant, wasting time with offers that are way too low. The 50% is completely customizable and up to you to control. To customize the discount percentage simply go to: Your Shopify Admin Batch Settings Set the discount percentage ![customi
Why can't I activate offers I've received?
There could be a variety of reasons preventing your store from being able to process orders, but by far the most common is being out of stock on items for which you are trying to process orders. There are two possible solutions if you trying to activate offers for products that are out of stock: 1. Add inventory to the products before activating Perhaps the simplest solution is to ensure the products you're trying to sell have enough inventory to process your orders. If you're dropsh